Your Mobile Communication Provider in Middle Tennessee Since
1989.
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Service The Service Center
Cellular Phones
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NEXTEL FAQ Table of Contents
How do I start service with NEXTEL?NEXTEL has a $25 Activation fee and a credit check is required for service. To start NEXTEL service, pick a digital rate plan that fits your needs, then come by any of our offices to start your service. Back to TopI paid a deposit. When/how do I get my money back?Call NEXTEL customer care at 1-800-639-6111. Back to TopWhen do my minutes start and stop?Each customer has his/her own billing cycle. Call NEXTEL customer care at 1-800-639-6111 for your specific billing cycle. Back to TopWhat do I do if my phone is lost or stolen?You must call NEXTEL customer service at 1-800-639-6111 to have your service suspended. If you have insurance on your NEXTEL unit: have the representative transfer you to Signal Insurance to file your claim. They will give you further information on how, where, and when to pick up your replacement unit. If you don't have insurance: Stop by any of our stores to purchase a new unit. We may also have used units for sale. Back to TopWhat do I do if I think my bill is incorrect?Call NEXTEL customer service at 1-800-639-6111 and request a detailed print out of your bill. Customer service will mail you this copy which will include all calls made and received. Back to TopHow can I upgrade my current rate plan?Upgrading your current rate plan is simple. Call customer care at 1-800-639-6111 and they can change your rate to any existing rate plan that is currently available. Back to TopWill other cellular carrier's phones work on NEXTEL's system?No. NEXTEL uses a proprietary digital system. Only NEXTEL units will work on their towers and system. Back to TopCan I receive pages on my phone?Text and alphanumeric pages can be received on any NEXTEL phone. The phone must be in NEXTEL's coverage area to receive pages. Back to TopWhat do I need to do to set up (or stop) roaming on my phone?NEXTEL phones automatically roam. There are no roaming charges with NEXTEL. Call customer care at 1-800-639-6111 to get more information on disabling the roaming feature. Back to TopWhich phone is the "best" phone?Picking the best phone is really depending on each customer's personal needs as well as comfort. Some phones are larger and some are smaller than others. Each phone also has different features included in the unit. The way to find out which unit is right for you is to stop by your nearest Cellular Concepts location. Back to TopWhat is your "best" deal?The "best" deal for one customer may not be the "best" for another. For example, a customer who needs a cellular phone for emergency use doesn't need a phone with 1500 monthly minutes, nor does a daily user need a 0 minute package. Visit our NEXTEL rate page to find the rate that best fits your needs. Back to TopHow can I add or remove features from my account?Call NEXTEL Customer Care at 1-800-639-6111. Back to TopHow can I find out how much my last bill was?Call NEXTEL Customer Care at 1-800-639-6111. Back to Top |
Voted #1 Cellular Dealer in
Rutherford County!
Call your nearest Cellular Concepts store
today!
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